Refund Policy

We want you to be happy with ScreenPolish. This policy explains how refunds work and how to request one. It is meant to be fair and consumer-friendly, and it does not take away any rights you have under applicable law.

How to request a refund

Email support@getscreenpolish.com from the address on your account and tell us what happened. We read every message and aim to respond promptly. There is no form to fill in and no hoops to jump through.

EU 14-day cooling-off period

If you are a consumer in the European Union, you generally have the right to withdraw from a purchase within 14 days. Where this right applies, contact us within that window and we will arrange your refund. Note that once you begin using a digital service you have paid for, some withdrawal rights may be limited under EU rules; we will always apply the law in your favour and act in good faith.

How cancellation works

You can cancel Pro at any time from the billing portal in your account. Cancelling stops all future charges. You keep Pro access, including unlimited and high-resolution exports, until the end of the period you have already paid for — nothing is switched off early.

Partial periods

Outside the cooling-off period and any other rights the law gives you, we do not provide pro-rated refunds for the unused part of a billing period, because you keep full access until that period ends. If a charge was clearly made in error, or the service was genuinely unavailable in a way that affected you, get in touch and we will make it right.

Your statutory rights

Nothing in this policy limits the mandatory consumer-protection rights available to you under the laws of your country of residence. Where the law requires a refund, we will provide one.

Contact

Questions about billing or refunds? Email support@getscreenpolish.com. The legal entity behind ScreenPolish will be confirmed here before general availability (placeholder to finalize).